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Open today: Sports & Fitness 6am - 10.30pm / Tiverton Gym 8am - 10.30pm

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Frequently asked questions and answers

Hopefully you have found all the information you were looking for on our website, however, with so much on offer, we know you might have questions so we’ve tried to list some here to help you find answers.

If you still have something to ask, contact us and we’ll be happy to help.

Membership

Our sales team only accepts payment via debit/credit card (excluding American Express). Any outstanding payments can be paid in person at the reception desk, by calling our reception team on 0121 414 4117 (extension 7) or by logging in HERE with your email address and PIN.

Suspending membership enables members to freeze their membership for periods when they are away. Members must give one full calendar month’s notice and there is a minimum period of two calendar months for suspending the membership. There is an overall charge of 25% on your membership fee. Please contact the membership team at membership@sportandfitness.bham.ac.uk or through the Sport & Fitness reception.

If you wish to upgrade your membership, we ask all members to email membership@sportandfitness.bham.ac.uk to discuss the available options with our membership team.

No, memberships cannot be transferred under any circumstances and membership cards cannot be used by anyone other than the membership holder.

You can update your contact details by contacting our membership team. For any payment changes, you can obtain a direct debit mandate from reception. Please allow 5 working days for any direct debit changes to take effect. Direct debits will be deducted on the 1st of every month, or the closest working day after. This date is fixed and cannot be amended.

As long as you are outside your initial three full calendar month period, you can end your membership by giving at least one full calendar month’s notice. You can give notice by email to membership@sportandfitness.bham.ac.uk.

The membership team will notify you when your final direct debit payment is due to be collected. Please be aware that cancelling your direct debit, without giving notice, will not end your membership. If you cancel your direct debit before your final direct debit payment is collected, we may take steps to recover unpaid membership fees in accordance with our terms and conditions of membership.

If you’re interested in joining us, please visit our membership webpage. All memberships are now available online.  Joining fees may apply.

*Please bring a valid form of identification (Passport, Driving Licence, Birth certificate for any junior members). Any Alumni members are required to bring their valid graduation certificate. Contact sales team: sales@sportandfitness.bham.ac.uk

We treat all people who make complaints with respect and expect respect for the staff who deal with complaints. All feedback is recorded in a way that can be analyzed in order to improve services in both the short and the long term. If you have a complaint, comment, or concern, discuss this with a member of staff.

After speaking to a member of staff, if you are still not happy you can follow the complaints procedure below. Email your complaint to the Duty Manager at feedback@sportandfitness.bham.ac.uk. We will aim to acknowledge your complaint in writing within two working days. We will aim to settle your complaint within 10 working days. If you are not satisfied with our response to your complaint, you can follow the appeals procedure below.

Email your complaint to the Senior Management Team at management@sportandfitness.bham.ac.uk. We will aim to acknowledge your appeal in writing within two working days. We will aim to give a final response to your appeal within ten working days. The Senior Management Team’s decision is final.

We offer both monthly and annual memberships. The initial period for monthly memberships is three full calendar months. The initial period for annual memberships is 12 months. Once outside of your initial period, you can downgrade your membership by filling in a ‘downgrade of membership form’ available from the club’s reception desk. One full months’ notice is required.

Off peak members must ensure they have entered at least 20 minutes before off-peak time ends.

Yes, you’re able to begin using your membership as soon as you’ve signed up.

Over 65’s along with Staff, Students & Alumni of the University of Birmingham receive discounted membership rates.

Access to any of the above would require a current swim membership.

Classes

Only if you have an inclusive membership. All other members can add classes to their account using Pay and Go Classes.

If you need to cancel a class, this must be done at least 1 hour before the timetabled start time via the Sport & Fitness app or online. If you used a voucher to pay for your class, this will be automatically re-credited to your account. If you do not cancel in time, this will be considered a no-show. A strike is applied to your account, if 3 strikes are recorded in a calendar month, your class booking privileges will be frozen. If circumstances beyond your control prevent you cancelling or attending, please submit these in writing to classes@sportandfitness.bham.ac.uk

We recommend you book your classes to ensure a space is reserved for you as some classes get full quickly.

Sport & Fitness members receive a two week advanced period to book into classes. Non-Members receive a seven day advance booking period.

If you are renewing a class or bundle of classes, log in to your online account here and click ‘Membership’. You should then select ‘Purchase a new membership’, then ‘View details or renew membership/vouchers’.

Please note, if you would like a different quantity of classes (10, 20, 40, or 60), select ‘Sign up for a membership/vouchers’.

Facilities

Equipment hire is currently unavailable at Sport & Fitness. We will update members once this service is available again.

We welcome all members of the community to use the facilities at Sport & Fitness. Anyone taking out membership is asked to declare a disability; the result of that answer will determine if a Personal Emergency Evacuation Plan (PEEP) is needed. Our trained staff will walk your journey with you, discuss, and agree on any adjustments to help you during your visit. Please contact our membership team on membership@sportandfitness.bham.ac.uk if you require further information on access.

Guests and Pay & Go users can purchase a locker band for £5 or hire one for £5.40 and £5 will be refunded upon return (locker bands must be returned on the same day for a refund). Please note, locker band payments are card only, we cannot accept cash.

Please visit our opening times page to view all peak and off-peak opening hours.

Unfortunately due to covid restrictions all lost property is disposed of at the end of each day, please contact reception via reception@sportandfitness.bham.ac.uk for confirmation if your item has been handed in.

You can cancel a court or pitch at any time, but you will only be entitled to a refund of your booking fee if you give at least 24 hours’ notice of cancellation. You can cancel a class booking at any time. You will only be entitled to get back the credits from your voucher if you give at least two hours’ notice of cancellation.

You can cancel your course by giving us written notice within 14 days of you booking it. After 14 days, you lose your right to cancel the course. We can cancel court, course, pitch and class bookings at any time due to unforeseen circumstances and circumstances beyond our control. We will do everything reasonably possible to advertise cancellations on our website.

At Sport & Fitness, we have a variety of amenities available to members and pay-and-go individuals.

Water fountains are situated throughout the building, allowing you can fill your water bottle up at any time. As well as this, we have several ice machines for injuries and height and weight measurement systems for those who like to track key metrics.

We also have an on-site Costa franchise, serving hot and cold drinks, as well as their usual take-out or sit-in food menu.

Hand sanitiser is also available throughout the building at all key touchpoints, ensuring our members stay safe whilst they are using our facilities.

Events

We have a wide range of sports equipment, tables, chairs and PA systems. If you have a special request, please include it in your facility hire form and we will try to accommodate you. Additional equipment may come at a cost, which is determined by our events team.

Yes, we can accommodate wheelchair users at all our events, however, as each event is set up differently, the location of wheelchair seating will change. Please contact events@sportandfitness.bham.ac.uk to find out about access to a specific event.

Yes, amateur photography and video are allowed at events unless otherwise stated when purchasing tickets. If you would like to apply for professional photography accreditation for an event, please send your request to events@sportandfitness.bham.ac.uk.

Yes, every event is different, some will have dedicated catering facilities otherwise there is an onsite Costa which is open from 8am – 10pm on weekdays and 8am – 8pm on weekends.

Car Parking

If you’ve come in for an appointment with our membership sales team, we are able to validate your parking ticket at reception after you have attended.

Community & Staff members receive complimentary 3 hours free parking per visit.

0-3 hours – £0

3-4 hours – £2

4-6 hours – £5

6+ hours – £10

Standard charges will apply to non-members, university staff, students, and visitors.

Up to 1.5hrs – £2
1.5 – 2.5hrs – £10
2.5 – 3.5hrs – £15
3.5 – 4.5hrs – £20
4.5 hrs plus – £25

The new Sport & Fitness car park is locked each night at 11pm on weekdays and 9pm at weekends. Overnight parking isn’t permitted.

Sport & Fitness has a dedicated car park including 18 spaces for blue badge holders. The University of Birmingham also has a number of pay and display car parks on campus.

University of Birmingham staff who are members of Sport & Fitness can park on campus in the usual way.

Our car park is situated on Edgbaston Park Road, the entrance is opposite Lloyds Bank. Please take a ticket and validate this upon leaving at the grey machines in reception. The pedestrian exit and lift to the Club from the car park is on the opposite side to where you entered in the car.

Our internal management system controls the car park. It has CCTV and is also patrolled by UKPC.

Gym

We have no women’s only sessions, as all our facilities and classes are open to all gender identities

To enter the gym you will need to swipe your active membership card, or student / staff card if you have an active membership, through the entry barriers. You will not be permitted access to the gym without your card. Penalties apply for card swapping.

We recommend everyone has an induction before using the gym so we can show you how to get the most out of our equipment, the interactive screens and how to use the Technogym Wellness app if you have a smartphone.

The gym is open from 6am – 10.30pm on weekdays and 7am – 8pm on weekends.

Technogym’s Mywellness app can be downloaded for free from the App Store or Google Play.

Juniors

We don’t currently offer any child-care facilities, however, we do run regular Junior Sports camps over holiday periods. Further information can be seen here.

Over 14’s can attend classes unsupervised. Please note which classes say 14+ in the description to identify appropriate classes. Children aged 6-13 must be signed in and out by their parent/guardian and the parent/guardian must remain present in Sport & Fitness for the duration. Children aged 2-6 must remain supervised at all times.

In the same way that adults book classes, juniors have an individual account which can be accessed (usually via their parent/guardian’s email address) with their own unique PIN. Junior classes are bookable using vouchers. Vouchers can be purchased singular or in bundles of 10, 20, 40 and 60. Once the parent/guardian has purchased a voucher on the junior’s account, they can book classes online, at reception or using the kiosk.

No, for insurance reasons, we do not permit under 18s into the gym.

Yes we offer swimming lessons to juniors aged 0 – 17 (adult lessons thereafter). Please complete the enquiry form here. For all general swimming sessions, juniors under 14 must be accompanied by an adult, and one adult is able to accompany up to two children aged between 3 – 13. Juniors under 3 must have one accompanying adult per child.

Pool

We don’t currently offer any female only swimming sessions as the architecture of our pool is not suitable.

You must be 18+ to attend an adult-only swimming session.

For all general sessions, juniors under 14 must be accompanied by an adult, and one adult is able to accompany up to two children aged between 3 – 13. Juniors under 3 must have one accompanying adult per child.

Squash

University of Birmingham Sport & Fitness believes in healthy competition, therefore we have a social squash league open to all members. Social squash league sessions are on Friday evenings 6- 9 pm and Sunday mornings 10.40 am – 12.40 pm. We also have four teams who compete on behalf of the University of Birmingham in the Warwickshire League. Please email squash@sportandfitness.bham.ac.uk for more information.

All squash court bookings are 40 minutes long.

Peak Squash members can book one peak court per day, capped at 2 peak courts per week. Peak members can book unlimited off peak courts. Off Peak Squash Members can book one off-peak squash court per day. Any bookings outside of the quota will be charged to the members account at the relevant cost.

We have six glass back squash courts. Three courts can be made into two doubles courts, these cannot be booked online, please email book@sportandfitness.bham.ac.uk to request doubles courts.