No, all students must purchase their membership online, unless instructed otherwise by the Membership team.

There are a number of reasons why payment could be failing at the purchasing stage of your membership:

• If you are using an international payment card – if at all possible, please use a UK payment card. However, if this is not possible, please email membership@sportandfitness.bham.ac.uk
• If you have any special characters in your name such as an apostrophe this could cause an error in the system

If you are unable to complete payment, please email membership@sportandfitness.bham.ac.uk and include in the email: your full name, your student ID number, the name of your bank and country it is based, the membership you are trying to buy (e.g. Sport & Fitness Prime Peak) and a screenshot of the error message if possible.

If you think payment may have gone through but it is not showing online, please include in your email the last four digits of the long card number you are trying to pay with.

Please contact our membership team at membership@sportandfitness.bham.ac.uk with the following information:

• Membership category you have purchased
• Value of transaction
• Date & time of transaction
• Last 4 digits of debit/credit card
• Name on debit / credit card

Please contact our membership team at membership@sportandfitness.bham.ac.uk with the following information for each transaction:

• Membership category you purchased
• Value of transaction
• Date & time of transaction
• Last 4 digits of debit/credit card
• Name on debit / credit card

If you don’t know your PIN, click the ‘forgotten your PIN?’ link on the login page and it will be emailed to your student email address. Alternatively, you can watch this video on how to request a new PIN.

No, all memberships are single site only with the exception of Gym Group Training, which is included in Tiverton Gym Plus memberships, all these sessions are delivered in Sport & Fitness (on campus) studios. 

Depending on availability, you can upgrade your membership at any time by emailing membership@sportandfitness.bham.ac.uk. However, you are not able to downgrade your membership or receive a refund if you are outside of the 14-day cooling off period.

No, memberships cannot be transferred under any circumstances and student ID / membership cards cannot be used by anyone other than the person who owns the ID card.

We will need you to provide proof of studies in order for us to resolve this.

Current students who are registered can access the following letters on the Verify Secure Documents website:

• Bank letters
• Council tax letters
• General proof of registration letters

In order to access your letters on Verify Secure Documents, please follow these steps:

1. Go to https://verify.bham.ac.uk
2. Log in using your normal student username and password
3. Click View Secure Documents
4. Click Secure Letters

This will then show you the secure letters available to you. To view your letters, first click on the menu item next to each letter and then click View E-Letter.

Once obtained, please send this to membership@sportandfitness.bham.ac.uk.

Your membership will start on the date you chose when purchasing the membership. To access the facilities from this date, firstly you’ll need your student ID card to swipe in and out of the facilities. Entry will be refused if you don’t have your card.